Refund Policy

At JTNServices LLC, we strive to provide the highest quality cleaning services to our clients. If you are not completely satisfied with the service provided, we are committed to addressing your concerns and ensuring your satisfaction. Please review our refund policy below.

Section 1. Satisfaction Guarantee
Your satisfaction is our top priority. If you are not satisfied with the cleaning services provided, please contact us within 24 hours of the service being completed. We will arrange to address your concerns promptly.

Section 2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
A. Missed or Incomplete Services: If our team fails to perform the agreed-upon services or if the service was not completed to the standards outlined in our agreement, you may be eligible for a partial or full refund.
B. Damage or Loss: If our cleaning services result in damage to your property, and the damage is reported within 24 hours, we will evaluate the situation and may issue a refund or arrange for repairs.

Section 3. Refund Process
To request a refund, please follow these steps:

I. Contact Us: Notify us within 24 hours of the service being completed by calling [Phone Number] or emailing us at [Email Address]. Please provide details of your concern, including any relevant photos or documentation.
II. Evaluation: We will review your request and may conduct an inspection or request additional information to assess the situation.
III. Resolution: Based on our evaluation, we will determine the appropriate course of action, which may include redoing the service, issuing a partial or full refund, or offering credit toward future services.

Section 4. Non-Refundable Situations
Refunds will not be issued in the following situations:

A. Customer Dissatisfaction Due to Unrealistic Expectations: If the cleaning service meets the standards outlined in our agreement, but the customer is still dissatisfied due to personal preferences or expectations not specified in advance.
B. Late Cancellation: If a service is canceled by the customer without adequate notice (less than 24 hours before the scheduled service), a cancellation fee may apply, and the service fee may not be refunded.

Section 5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the "Last Updated" date.

Section 6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:

JTNServices LLC
jtn.imservices@gmail.com